Combo 4D3N Phu Quoc Ocean Pearl Hotel 4*

Cancellation by Users

In this section, the date counted as the time of tour cancellation shall be a working day, excluding Saturdays, Sundays and public holidays.

For weekdays:

- If tour cancellation/alternation is notified at least 20 days before the departure date: Free of charge.

- If tour cancellation/alternation is notified 15-19 days before the departure date, the tour cancellation/alternation fee will be: 50% tour price

- If tour cancellation is notified 11-14 days before the departure date, the tour cancellation fee will be: 70% tour price.

- If tour cancellation is notified 06-10 days before the departure date, the tour cancellation fee will be: 90% tour price.

- If tour cancellation is notified within 05 days before the departure date, the tour cancellation fee will be: 100% tour price.

For public holidays. This applies to tours taking place on public holidays, Tet Holiday (i.e. including public holidays, Tet Holiday, the nearest day preceding and following such holidays), particularly:

+ Tet Holiday (as prescribed and announced by the state authority on yearly basis)

+ Death Anniversary of the Hung Kings: (as prescribed and announced by the state authority on yearly basis)

+ Day of Southern Liberation and National Reunification: From April 28 to April 30

+ International Workers' Day: From May 01 to May 03

+ National Day: From September 01 to September 03

+ Christmas Eve: From December 24 to December 26

+ Solar Calendar New Year Day: From December 28 to January 03

- If tour cancellation/alternation is notified at least 30 days before the departure date: Free of charge.

- If tour cancellation/alternation is notified 25-29 days before the departure date, the tour cancellation/alternation fee will be: 50% tour price

- If tour cancellation is notified 21-24 days before the departure date, the tour cancellation fee will be: 70% tour price.

- If tour cancellation is notified 16-20 days before the departure date, the tour cancellation fee will be: 90% tour price.

- If tour cancellation is notified within 15 days before the departure date, the tour cancellation fee will be: 100% tour price.

Cancellation by Vietravel

If Vietravel cancels Your reservation due to objective events beyond our reasonable control (for example, if the service is unavailable or the provider no longer provides it), You can choose to shift to another departure date, OR Receive a Voucher/Coupon of Vietravel's service equivalent to the cancelled service value (the conditions and time of service use are specified in the Voucher/Coupon at the time of issue), unless You are entitled to any refund OR a full refund of the paid amount. Vietravel is not responsible for any costs that You may incur as a result of Your reservation, including but not limited to visas, vaccinations, any excess beyond the travel insurance coverage limit or non-refundable flights.

In some circumstances, we may cancel or refuse a reservation for Real Failure, regardless of the source of errors. For the avoidance of doubt, a Real Failure is a failure of the Website (e.g. in terms of pricing) that no ordinary person deems appropriate or meaningful in business. The paid amount will be refunded at no additional charge in such event.